SHIPPING & DELIVERY

Phoenix Massager aims to offer you the best shipping option, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times. 
What more would you like? Our massage guns at the best prices with the fastest delivery method!

HOW LONG DOES IT TAKE? 

For countries of United States, Canada, Australia & Europe:

Shipping Method

Cost

Delivery Time

Carrier

Express Shipping

 Free

3 to 7 days

USPS
DHL


For countries of Asia & Oceania:

Shipping Method

Cost

Delivery Time

Carrier


Express Shipping


 $39,95


3 to 7 days


DHL

 

DELIVERY AND PAYMENT INFORMATION

Once your payment is authorized and verified, it can take up to 72 hours to process and ship your order. This does not include weekends or holidays.  

Packages are not shipped or delivered on weekends and local holidays. In some instances, delivery may be delayed depending on your country's customs. Phoenix Massager is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.

If your order is not delivered within 15 days after shipping your package, we promise to send another package or make a refund.

HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center.To track the order, you can go to the section "ORDER TRACKING" or directly at the designated courier's website. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit.

NOTE FOR TAXES

Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination. 

For most of the countries such as the United States and Switzerland, our customers do not need to pay import fees or duties.
However, for some limited countries ( Brazil and for some European countries such as Lithuania, Ukraine etc.) may need to pay duties according to the countries levying rules.

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at Phoenix Massager. For further details of charges, please contact your local customs office. 


Nota bene: Please do not overload the massage gun cause electronic products can sometimes induce a phenomenon called thermal runaway when lithium-ion batteries have been overcharged.