How to Initiate A Refund
In case you are unsatisfied with the received purchase, we request you to reach us at firstname.lastname@example.org with your order details, and we shall revert back to you at the earliest with the details of return shipping process.
- The products should be purchased only from Phoenixmassager.com and not from any other retailer be it online or offline.
- Return request should be raised within 14 days from the date of delivery. We will not be able to offer a refund or exchange for any orders that exceed the 14 days refund period.
- Products should be unused with all the tags and original packaging should remain intact and should be sent along with the products.
- Product should reach us in sellable condition.
Delay in receiving the order
If you don't receive your products and you can't track it, we recommend reaching us by mail so that we can assist you with right details. We shall handle such issues strictly and take necessary steps to resolve it at the earliest.
- In such an event, we can cancel your order and process your refunds the money in your banking account or track your order and expedite the shipment.
- You will not be entitled for any cash refunds as per our policy.
- Return will only be made in form of credit to your Bank account.
Damaged, Wrong product, Exchanges
Post receipt of the returned Products, our team will inspect the same. Once approved as an eligible return, we will initiate the refund for your transaction and in case of exchange we will update your details and ship you the right products. In either scenario your return or exchange issue will be closed within 1 week of our receiving of the return package from you.
You will be responsible for paying for your own shipping costs for returning your item.
- Depending on your location, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over $75, you should consider using a traceable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.
We may provide Refunds in the event of:
- Cancellation by Phoenixmassager.com
- In certain situations partial refunds might be granted if applicable (items not in original condition, damage or missing part, items returned more than 15 days after delivery
Return of products purchased by the Customer, subject to eligibility for return.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- If you have paid using a credit card, refund will be credited to your credit card account, within 3 to 5 days.
- If you have paid using debit card/internet banking, amount will be refunded to your bank account within 7 to 14 days.
- However, the actual credit to your account will depend on your banks processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same.
- The amount will be refunded in the Bank account through Electronic Funds Transfer. We do not provide any cash /cheque / DD refund.
- Except for the events as explicitly stated in this Policy, you will not be entitled for any refund.
We usually initiate eligible refunds within 7 working days from receipt of products at our warehouse. You will also be informed via email on the refund status.
Kindly note that refund to the customer’s bank or credit card account is subject to estimated processing time lines provided by the banks.
Since the products are displayed online on different screen resolutions, there may be possibilities that colors or design of the product delivered may vary in actual colour. Customers are requested to read all the details and disclaimer on product page before placing the order.
Please do not overload the massage gun cause electronic products can sometimes induce a phenomenon called thermal runaway when lithium-ion batteries have been overcharged.